When you run startup command then there is a error occured :
ORA-01102: cannot mount database in EXCLUSIVE mode
The possible cause of error are many but I disscuss one of them.
ORA-01102 occurs when you are mounting (opening) a database, typically because another instance is already opened in parallel (exclusive) mode.
SQL>
startup;
ORACLE instance started.
Total System Global Area 481259520 bytes
Fixed Size 1337352 bytes
Variable Size 167774200 bytes
Database Buffers 306184192 bytes
Redo Buffers 5963776 bytes
ORA-01102: cannot mount database in EXCLUSIVE mode
Solution
SQL>
shut abort
ORACLE instance shut down.
SQL> exit
Disconnected from Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
Now kill your process using this command
[oracle@localhost ~]$
ps -ef|grep pmon
oracle 2591 22013 0 21:58 pts/1 00:00:00 grep pmon
oracle 5035 1 0 18:41 ? 00:00:07 asm_pmon_+ASM
oracle 23130 1 0 21:23 ? 00:00:00 ora_pmon_orcl
[oracle@localhost ~]$
kill -9 23130
[oracle@localhost ~]$
kill -9 5035
Now again run...
[oracle@localhost ~]$
sqlplus / as sydba
SQL>
startup;
I hope this material help you so much.
If you want to give any suggestion please comment.